At etch+ ever we are committed to selling only the highest quality products. In the event that you are unsatisfied with purchase from etch+ ever, please let us know.
We have a 30-day return policy, which means you have 30 days after receiving your item to return it to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not accept returns for change of mind or errors in purchasing.
If you have registered for an online account, you can head to the Returns page to request a return
Otherwise, you can contact us at natalie@fifty8george.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that returns will need to be sent to the following address: 58 George Street, Bathurst NSW 2795
You can always contact us for any return question at natalie@fifty8george.com.au.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Should you receive incorrect, damaged or faulty goods, please contact etch+ ever within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. Any refund will be made using your original payment method or another method at our discretion.
Exceptions / non-returnable items
We do not accept returns, exchanges or refunds for change of mind or errors made while purchasing.
Certain types of items cannot be returned, like custom products such as special orders or personalised items. We do not accept returns on these items except where the goods are incorrect, damaged or faulty. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at natalie@fifty8george.com.au.